Terms of Service
Last updated: May 5, 2025
Introduction
These Terms of Service (the "Agreement" or "Terms") govern your access to and use of the digital menu services provided by Digital Eye LLC, located at 30 N Gould St Ste R, Sheridan, WY 82801, United States ("Digital Eye", "we", "us", or "our"). By accessing or using our platform imenu.cc (the "Platform"), you agree to comply with and be legally bound by the terms outlined below.
PLEASE READ THESE TERMS CAREFULLY BEFORE USING OUR SERVICES!
Table of Contents
1. Definitions
In these Terms, the following definitions apply:
- "Platform" refers to the imenu.cc website and all related services.
- "Services" means the digital menu creation, management, and hosting services provided through imenu.cc.
- "Client" means any business owner or entity that registers for an account to use our Services.
- "User" or "End User" refers to any individual who accesses digital menus created using our Platform.
- "Content" means all text, images, videos, designs, and other materials uploaded to or displayed on the Platform.
- "Subscription Plan" refers to the paid service package selected by the Client.
- "Free Trial" means the 7-day period during which Clients can evaluate our Services without charge.
2. Overview of Services
imenu.cc is a digital platform designed for cafés, restaurants, and hotels to create and manage interactive digital menus, accessible via QR code.
Core Features:
- Multilingual Menus: Support for 8 languages (English, Spanish, Portuguese, Italian, Romanian, Russian, French, Greek)
- Regional Access: QR codes linking to localized subdomains (e.g., eu.imenu.cc, us.imenu.cc, sa.imenu.cc)
- Global Hosting: Infrastructure across 3 global regions based on user location
- Responsive Design: Standardized, mobile-friendly design for all menus
Additional Features (Plan-Dependent):
- Cart & pre-order system
- Dynamic promotional banners
- Recommendations section
- Customer feedback collection
- QR-based waiter ordering via scan.eu.imenu.cc, scan.us.imenu.cc, scan.sa.imenu.cc
- Real-time menu editing
- Analytics & statistics dashboard
3. Account Access & Registration
Menu Visitors
- End Users do not require an account to access menus
- All menus are publicly accessible via QR code
Business Clients
- Only business owners (Clients) need to register to access the Admin Panel
- Registration requires providing accurate business information
- Each Client is responsible for maintaining the confidentiality of their account credentials
- Clients must notify us immediately of any unauthorized use of their account
- Each new Client receives a 7-day Free Trial to explore the Platform's functionality
4. Subscription Plans & Pricing
Our Services are offered through three annual subscription plans:
BASIC – $25/month (billed annually)
- Up to 250 items
- QR code sticker
- Multilingual Digital Menu
- Multilingual Admin Panel
- Basic technical support
STANDARD – $50/month (billed annually)
- Up to 500 items
- All BASIC features
- Promotion banners
- Live Stock Management
- Recommendations section
- Priority technical support
BUSINESS – $75/month (billed annually)
- Up to 1,000 items
- All STANDARD features
- Feedback collection
- QR code ordering system
- Advanced statistics & analytics
- Dedicated technical support
Payment Terms:
- All plans are billed annually in advance
- No setup fees apply
- Prices are subject to change with notice to existing Clients
- All fees are exclusive of all taxes, which are the Client's responsibility
5. Client Responsibilities
Clients are fully responsible for:
- Creating and maintaining their menu content
- Ensuring the accuracy of business information (e.g. address, contact details)
- Adding complete product details: name, price, description, allergens, preparation time, and cover image
- Uploading promotional banners (if supported by their plan)
Content Restrictions:
- All Content must be relevant to HoReCa (Hotel/Restaurant/Café) activities
- Content must not infringe upon any third-party rights
- Inappropriate, offensive, or illegal Content is prohibited
- Digital Eye reserves the right to remove any Content that violates these Terms
Account Status:
- If payment fails or is not completed, the account becomes inactive
- When inactive, menu access via QR code is disabled
- Admin Panel access remains available only for billing and support management
6. Data Privacy & Security
- We collect and process data in accordance with our Privacy Policy
- For Clients in the European Economic Area, we process data in compliance with GDPR
- We implement reasonable security measures to protect Client and End User data
- We do not sell Client data to third parties
- Client data may be processed by our service providers solely for the purpose of providing our Services
- Clients are responsible for obtaining necessary consents from their End Users when collecting feedback or other information
7. Intellectual Property Rights
Our Rights
- Digital Eye owns and retains all rights to the Platform, including its design, functionality, and underlying code
- Our logo, brand name, and all related trademarks are the property of Digital Eye
- The structure and organization of our Platform constitutes valuable trade secrets of Digital Eye
Client Rights
- Clients retain ownership of their original Content uploaded to the Platform
- By uploading Content, Clients grant Digital Eye a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and display such Content solely for the purpose of providing the Services
Restrictions
- Clients may not copy, modify, distribute, sell, or lease any part of our Services or included software
- Reverse engineering or attempting to extract the source code of our software is prohibited
8. Technical Support & Availability
Support Services
- Support is provided via email at support@imenu.cc
- Response priority is based on subscription level:
- BASIC: Standard support with response within 48 hours
- STANDARD: Priority support with response within 24 hours
- BUSINESS: Dedicated support with response within 12 hours
- We welcome feature requests and suggestions to improve the Service
Availability
- We aim to provide continuous uptime and perform regular maintenance
- Our hosting providers currently guarantee 99.9% server uptime
- Disclaimer: While we strive for maximum availability, we do not guarantee 100% uptime
Maintenance
- We may perform scheduled maintenance with advance notice
- Emergency maintenance may occur without prior notice
- We will make reasonable efforts to perform maintenance during low-usage periods
9. Modifications to These Terms
- We may revise these Terms at any time at our sole discretion
- Updates will be published on this page with an effective date
- For material changes, we will provide notice through the Platform or via email
- Changes will take effect no earlier than 5 days after notice is given, unless required sooner by applicable law
- Your continued use of the Platform after updates means you accept the new Terms
- If you do not agree with the updated Terms, you must stop using our Services
10. Suspension & Termination
Our Rights
We reserve the right to:
- Suspend or terminate accounts at our sole discretion
- Take such actions with or without prior notice, especially in cases of:
- Violation of these Terms
- Legal violations
- Abuse or misuse of the Service
- Non-payment
- Prolonged inactivity
- Report unlawful activity to relevant authorities, providing account-related data where applicable
Effects of Suspension or Termination
- During suspension, Client and End User access to menus may be disabled
- Upon termination, all Client Content may be removed from our systems
- We are not liable for any loss or damage resulting from suspension or termination
11. Cancellation & Refund Policy
- Clients may cancel their subscription at any time through the Admin Panel
- No refunds are issued after payment
- If a Client cancels their subscription or deletes their account, no partial refunds are provided
- Access to Services is revoked immediately if a Client cancels their subscription
- During the Free 7-day Trial, Clients may cancel at any time with no charges incurred
- To avoid charges, Clients must cancel before the end of the Free Trial period
12. Limitation of Liability
To the maximum extent permitted by applicable law:
- Digital Eye LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Platform
- Our total liability for any claims relating to these Terms or the Services shall not exceed the amount paid by the Client to Digital Eye during the 12 months preceding the claim
- We are not liable for any loss of data, profits, business opportunities, or reputation
- We do not warrant that:
- The Services will meet all Client requirements
- The Services will be uninterrupted, timely, secure, or error-free
- The results obtained from using the Services will be accurate or reliable
13. Indemnification
You agree to indemnify, defend, and hold harmless Digital Eye LLC, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:
- Your violation of these Terms
- Your Content
- Your use of the Services
- Your violation of any rights of a third party
- Your violation of any applicable laws or regulations
14. Force Majeure
Digital Eye shall not be liable for any failure or delay in the performance of its obligations under these Terms if such failure or delay is due to circumstances beyond our reasonable control, including but not limited to:
- Natural disasters or acts of God
- War, terrorism, riots, civil disorder, or rebellion
- Labor stoppages or slowdowns
- Internet service provider failures or delays
- Attacks on our systems, such as DDoS attacks
- Changes in applicable law
Should such an event occur, our obligations under these Terms will be suspended for the duration of the force majeure event.
15. Governing Law & Dispute Resolution
Governing Law
- This Agreement shall be governed and interpreted in accordance with the laws of the State of Wyoming, USA
- This choice of law applies regardless of conflict of law principles
Dispute Resolution
- Both parties will attempt in good faith to resolve any dispute informally
- If informal resolution is not possible, all disputes will be exclusively settled in the courts of Wyoming
- Any legal action related to these Terms must be initiated within one year after the cause of action arises
Class Action Waiver
- Both parties waive the right to participate in a class action lawsuit against the other
16. Confidentiality
- Both parties agree to maintain the confidentiality of any proprietary information shared during the course of providing and using the Services
- Confidential information includes, but is not limited to, business plans, customer lists, financial information, and proprietary technology
- This obligation of confidentiality survives the termination of this Agreement
- These confidentiality obligations do not apply to information that is:
- Publicly known through no fault of the receiving party
- Already known to the receiving party without restriction
- Rightfully obtained from a third party
- Required to be disclosed by law or court order
17. Severability & Entire Agreement
Severability
- If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary
- All other provisions of these Terms will remain in full effect
Entire Agreement
- These Terms constitute the entire agreement between you and Digital Eye concerning the Services
- These Terms supersede any prior agreements or communications between you and Digital Eye
- Any failure by Digital Eye to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision
18. Language & Legal Precedence
- This Agreement is available in multiple languages for convenience
- In the event of discrepancies between translations, the English version shall prevail
- Section headings are for convenience only and have no legal or contractual effect
19. Contact Information
For inquiries regarding these Terms, please contact us at:
Email: support@imenu.cc
Address: Digital Eye LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States
20. Related Policies
Please refer to our other legal documents for additional information:
By using imenu.cc, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
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